• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of Customer Service experience
• Complete fluency in written and spoken English and Spanish
• Proficient with Microsoft Word, Excel, Access, and Outlook
• Must be able to acquire and maintain an appropriate Airport Security Clearance Identification
• Must acquire and maintain a Customs Clearance
• Valid visa to travel to, in and out of the United States of America
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the country in which the position is based is required. This position is not eligible for visa or work permit sponsorship
• For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications

• Two (2) years of Accounting/Payroll experience
• Ability to quickly learn new software programs
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Possess and maintain a valid Driver License and a driving record license from the state of your primary residence
• Ability to maintain a positive, good-natured attitude in a high-pressure environment

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)