At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA.

• Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable.

• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions

• Manage vendor service contracts as required

• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors

• Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines.
• Monitors all performance against plans and initiates corrective actions to improve results.

• Manages the station budget, third-party staffing forecasts, and resource requirements.

• Collaborate in collateral assignments as required by the region leader

  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualificaitons

• Bachelors degree or 4 years of relevant work experience

• 2-4 yrs of relevant management experience in Airport Services environment or equivalent experience.

• Knowledge of airport operations to include; terminal / ramp operations and ATO, and related technology

• Ability to work in a dynamic, fast paced operational environment

• Knowledge of station controls and Internal Audit standards

• Analytical thinking, goal-directed leadership and service-oriented performance

• Knowledge of operational corporate policies and procedures

• Strong communication and interpersonal skills

• Safety Awareness, being aware of conditions that affects employees, company assets and customers

• Strong problem-solving skills and drive for excellence

• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

• Demonstrated ability to develop and motivate personnel

• Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals

• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

• Holding a valid US visa is a plus

• Must be legally authorized to work in Venezuela for any employer without sponsorship

• Must be willing to travel up to 25 of the time

• Must be fluent in English and Spanish (written and spoken)

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position