At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Lead the management and strategy for United Airlines operations in Singapore, with focus on our purpose and values. Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA, and aviation organizations such as ICAO, IATA, Airline committees, Alliances and the aviation community etc..

• Responsible for day-to-day operational performance of assigned international outstation. Direct the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance and station control center/operations in a fully vendor and outsourced environment. Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines.

• Oversee and direct operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations. Ensure all the security measures are correctly in place to comply with AOSSP and UA internal security requirements.

• Establish and ensure consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, service providers engagement and security including GSC responsibilities. Responsible for compliance with Stations controls and Internal Audit standards.

• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees. Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports.

• Manage vendor service contracts as required. Maintain positive vendor relations and various airport management relations and ongoing exchange of information and ideas. Ensure that corporate and divisional messages and initiatives are clearly communicated to vendor representatives.

• Provide financial oversight for station level Airport Operations expenses – assuring targets are met. Manages the station budget, staffing forecasts and resource requirements.

• Represent the company to local governmental agencies (Local airport authorities and works councils, CIQ and Airport Security etc.). Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

• Bachelors degree or 4 years of relevant experience
• 4+ years of relevant management experience in Airline Airport Operations environment or equivalent experience

• Knowledge of airport operations to include: hub operations, terminal/ramp operations, and ATO, and related technology

• Ability to work independently and professionally in a dynamic, fast-paced operational environment

• Knowledge of station controls and internal audit standards, operational corporate policies and procedures

• Analytical thinking, goal-directed leadership, and service-oriented performance

• Strong communication and interpersonal skills

• Demonstrate ability to develop and motivate personnel

• Strong problem-solving skills and drive for excellence

• Must be flexible with work hours to meet with administrative and operational demands for a dynamic work environment, and readily available to deal with any operational and/or unforeseen situations

• Travel requirements

• Must be legally authorized to work in Singapore for any employer without sponsorship

• Must be fluent in English (written and spoken)

• Successful completion of the interview is required to meet the job qualification