Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.Being a member of our esteemed team means embarking on a care
JSfirm
Hawaii Regional Director
Job Description:

Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.

Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.

Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight!

The Hawaii Regional Director (RD) is responsible for overseeing operations in Hawaii, including business and customer service functions across multiple bases within the region. This role includes managing administrative and customer service teams, with a primary focus on delivering exceptional service and ensuring a high level of customer satisfaction. This position is responsible for identifying growth opportunities, assisting in developing a strategic marketing plan, implementing strategies to reduce costs, improving quality of service and ensuring outreach initiatives are in alignment with LFN’s business objectives and within prescribed timeframes. The RD will set the customer service tone by communicating values and approaches, ultimately significantly shaping the region. Will be required to drive personal or company vehicles whenever and wherever business needs necessitate, as well as capable of using commercial airline travel.

QUALIFICATIONS:

  • Bachelor degree in healthcare, aviation management, business administration or a related field preferred. May substitute years of directly related experience for years of education.
  • At least 3 years previous management experience, preferably in the air ambulance industry and including experience in outreach, customer service or marketing
  • At least 5 years of flight nursing or paramedicine experience
  • Must have knowledge of local, regional, and national healthcare dynamics and regulatory requirements
  • Demonstrates passion, commitment, and ability to safely promote LFN’s mission and values 
  • A focus and ability to achieve customer service excellence, ultimately leading to increased transport volume 
  • Excellent communication skills, including written and verbal communication, in all interactions
  • Must be knowledgeable in related computer programs (MS Office, Word and Excel) 
  • Prefer experience utilizing Salesforce customer software and social media
  • Demonstrated ability to take ownership of tasks and proactively perform necessary actions without prompting
  • Above average capacity for visualizing and formulating new techniques, approaches and strategies allowing the organization to thrive in the future
  • Embrace proactivity and proactive behavior; change-oriented and self-initiated. Proactive behavior involves acting in advance of a future situation, rather than reacting. 
  • Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Customer Service:

  • Identify service growth opportunities / target markets, propose and implement marketing strategies designed to promote LFN’s services and increase transport volume. Work with Membership regarding marketing / outreach duties.
  • Ensure customer requests, inquiries, and concerns are appropriately managed from the beginning to end of the cycle 
  • Summarize all customer service efforts in Salesforce including documenting all meetings, logging calls, documenting distribution of marketing items/materials, and linking emails within 48 hours of encounter
  • Oversee public education and trainings using Salesforce and the company web
  • Plan in advance and ensure Business Area Managers attendance and involvement in internal and external meetings including customer service and membership events, conferences, outreach education and training events
  • Ensure Business Area Managers fulfill required responsibilities regarding customer survey forms & packets, follow up letters and other required documents and they are completed and submitted for review within 48 hours of transport. 

Safety:

  • Helps ensure region is adhering to LFN and Risk Management safety culture as outlined in LFN’S Safety and Risk Management Agreement and related policies 
  • Preserve safety and risk management culture and rules
  • Report all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
  • Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information.

Quality:

  • Promote and facilitate QM processes and ensure employees understand and adhere to standards and policies
  • Work with the Quality Manager, ensuring accurate input of information for establishing, tracking, trending and analyzing quality indicators and ensuring completion 

 

Operations:

  • Maintain a thorough knowledge of company, regional and other regulatory standards and guidelines as pertinent to air medical 
  • Conduct regularly scheduled meetings with staff, coordinate communication and activities regarding standards and company goals
  • Ensure Business Area Managers have the tools to assist employees with training, information and support so they may solve problems and improve operations at the staff level
  • Must objectively coach and discipline employees, when appropriate, in a timely manner


Leadership

  • Assume operational administrative responsibility in an on-call status, or in the absence of Chief Business Officer 
  • Creates a work environment within the region that reflects a positive atmosphere, high employee satisfaction and competence, and teamwork
  • Encourage successful team development by actively involving Business Area Managers in planning and decision-making
  • Provide support to the various service lines by providing ancillary supervision and leadership of the flight nurses, flight paramedics, pilots and mechanics within the region
  • Assume 24-hour responsibility for regional operations, as supported by the associated service lines
  • Promote an organizational culture resulting in loyal and productive staff by providing a challenging and satisfying work environment 

 Benefits

  • LFN offers competitive compensation above industry standard
  • Medical (Company pays for employee 100)
  • Dental (Company pays for employee 100)
  • Vision (Company pays for employee 100)
  • Life/AD&D (Company pays for employee 100)
  • Short & long term disability (Company pays for employee 100)
  • 401k – with 100 vested employer contribution 
  • Multilingual Stipend
  • Tenure bonuses
  • Adoption assistance
  • Paid parental time off
  • Bereavement leave (including pets)
  • Tuition/Training reimbursement
  • Paid volunteer time
  • Employee Recognition Awards
  • A generous paid time off plan starting at almost 4 weeks a year for full time employees
  • Wellness Reimbursement Program
  • Life Flight Network Membership
  • Dog friendly work environment

All candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer.


Company Details
Life Flight Network
22285 Yellow Gate Lane
Suite 102
Aurora, Oregon 97002 USA
www.lifeflight.org
42 Open Jobs Available
Life Flight Network was founded in 1978 and is one of the country’s first air medical transport services. We are not-for-profit, focused on safety, customer service, and quality. We are owned by a consortium of Oregon Health & Science University, Legacy...

Benefits:
LFN offers competitive compensation, growth opportunities, medical, dental, vision, 401k, life/AD&D, short & long term disability, long term care, flexible spending, adoption assistance, paid parental time off, sabbaticals, tuition reimbursement, paid volunteer time, and a generous paid time off plan.

Supported Manufacturers:
Bell 429, Bell 407 GXi, AW119Kx "Koala", EC135, PC-12 NG, Citation CJ4

Supported Models:

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Kailua Kona, Hawaii, United States
Type
Permanent
Salary Range
$153,000.00 - 185,000.00
Company Details
Life Flight Network
22285 Yellow Gate Lane
Suite 102
Aurora, Oregon 97002 USA
www.lifeflight.org
42 Open Jobs Available
Life Flight Network was founded in 1978 and is one of the country’s first air medical transport services. We are not-for-profit, focused on safety, customer service, and quality. We are owned by a consortium of Oregon Health & Science University, Legacy...

Benefits:
LFN offers competitive compensation, growth opportunities, medical, dental, vision, 401k, life/AD&D, short & long term disability, long term care, flexible spending, adoption assistance, paid parental time off, sabbaticals, tuition reimbursement, paid volunteer time, and a generous paid time off plan.

Supported Manufacturers:
Bell 429, Bell 407 GXi, AW119Kx "Koala", EC135, PC-12 NG, Citation CJ4

Supported Models:

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